Where to sign in
The real sign-in box sits at positivesingles.com, and inside the app on a phone. Both open the same account. PositiveSingles’ own login guide puts it this way: Logging in through the PS dating app offers an additional avenue for accessing your account, providing convenience and flexibility.
One email and password covers both, and messages, matches and settings carry over.
That is also why there is nothing to type into here. Your password belongs in one place only, and a box on any other site is the wrong place to put it. When you’re ready, the button above goes to the real one.
If you forgot your password
The reset starts on PositiveSingles’ own sign-in screen, at the Forgot Password link. The Help and FAQ describes what happens from there: Just click Forgot Password at the login screen and enter your registered email address. We’ll send you a password reset link to your registered email address, usually within a few minutes. If you don’t receive it, please make sure to check your spam / junk folder. This link will expire within 24 hours.
An error message at the sign-in box is a different problem, and the FAQ answers it separately: If you receive an error message when attempting to sign in, it typically means that your email address and password combination is incorrect. Please try entering the correct information manually. If that doesn’t work, click here to enter your registered email address, and we’ll send you a password reset email.
Changing your email or password
Both live in Settings once you’re signed in. The Help and FAQ gives the path: To change your password or email address, please click on ‘SETTINGS’ under your main photo icon on the upper right corner of the top bar, then ‘My Account’.
That answer was last updated June 4, 2026, and the Settings screen has shifted a little since. Read September 21, 2026, Change Email and Change Password sit as their own entries under Account & Security, next to Add Phone Number and Two-Factor Authentication. Either description lands you in the same place.
Two-factor sign-in
Account & Security also holds Two-Factor Authentication, and it starts off. The member area showed it set to Off on September 21, 2026, so signing in works the way it always has unless you switch the setting on yourself.
If you do and the code never shows up, PositiveSingles’ own guide has the checklist: If you’re not receiving your verification code, check your email spam folder or ensure your computer and mobile phone has a stable connection. Contact support if the issue persists.
Signing in on a shared computer
On a computer that isn’t yours, getting back out matters as much as getting in. The Help and FAQ describes where the control sits: To sign out of your PositiveSingles.com account, move your cursor over your photo icon in the top navigation bar, and click on ‘Sign Out’ in the dropdown menu that appears.
The Settings page lists the same Sign Out under Account Management, read September 21, 2026.
The same FAQ adds one more step for a shared or public machine: If you’re using a shared or public PC, we recommend you clear the cache / cookies to protect your account.
