Where to sign in
This page lives on positivesinglesusa.com, not on PositiveSingles itself, and it was built on one rule from the start: no sign-in box, ever. Nothing here collects a password, an email address, or anything else you’d normally type to log in. When you’re ready to sign in for real, do it at positivesingles.com in a browser, or inside the official app, using the email and password you registered with.
The website and the app aren’t two separate accounts. PositiveSingles’ own login guide describes signing in through the app this way: Logging in through the PS dating app offers an additional avenue for accessing your account, providing convenience and flexibility.
Same email, same password, same profile, whichever one you open.
If you forgot your password
PositiveSingles keeps a Forgot Password link right on its own sign-in screen. Its Help and FAQ spells out what happens next: Just click Forgot Password at the login screen and enter your registered email address. We’ll send you a password reset link to your registered email address, usually within a few minutes. If you don’t receive it, please make sure to check your spam / junk folder. This link will expire within 24 hours.
The company’s public guide covers the same step, from the other direction: If you’ve forgotten your password, click on the “Forgot Password” link on the PositiveSingles.com login page. Follow the instructions to reset your password via email.
Either way, the link lives on the real sign-in screen, not anywhere on this site.
If your email and password look right but sign-in still fails, that’s a different problem, covered in the last section on this page.
Changing your email or password
Once you’re signed in, both live in the same place. PositiveSingles’ Help and FAQ puts it plainly: To change your password or email address, please click on ‘SETTINGS’ under your main photo icon on the upper right corner of the top bar, then ‘My Account’.
The interface has shifted slightly since that line was last updated, June 4, 2026: the Settings page, read September 21, 2026, now lists Change Email and Change Password as their own entries under Account & Security, next to Add Phone Number and Two-Factor Authentication, rather than nested a level deeper under My Account. Either description lands you in the same place. Settings is where to look.
Turning on two-factor sign-in
Account & Security also holds a Two-Factor Authentication toggle, and it starts off. The member area showed it set to Off when read September 21, 2026, so sign-in works the same way it always has unless you switch the setting on yourself. Before you do, PositiveSingles’ own guide has one caution worth knowing: If you’re not receiving your verification code, check your email spam folder or ensure your computer and mobile phone has a stable connection. Contact support if the issue persists.
Signing in on a shared computer
Two separate tools help here: one from PositiveSingles, one from this site. On PositiveSingles’ side, the Help and FAQ explains how to sign out: To sign out of your PositiveSingles.com account, move your cursor over your photo icon in the top navigation bar, and click on ‘Sign Out’ in the dropdown menu that appears.
The same answer adds a second step worth taking when the computer isn’t yours: If you’re using a shared or public PC, we recommend you clear the cache / cookies to protect your account.
On this site’s side, the Quick exit link in the corner of every page does one thing only: it swaps this tab for a neutral page, currently Google’s homepage. It doesn’t sign you out of PositiveSingles, and it doesn’t touch your browser history or any other open tab. Use it to get this page off your screen fast. It isn’t a substitute for actually signing out on PositiveSingles itself, and on a computer you don’t own, sign out there first.
If you cannot get in
PositiveSingles’ login guide separates a few problems that look alike but aren’t. Typed the wrong email or password: Double-check your email and password to ensure they are entered correctly. If you continue to have trouble, consider resetting your password.
Several wrong attempts in a row: Multiple failed Positive Singles login attempts may lock your account temporarily. Wait a few minutes and try again to sign in on PositiveSingles.com or contact customer support for assistance.
PositiveSingles’ own Help and FAQ describes the same error from the account side: If you receive an error message when attempting to sign in, it typically means that your email address and password combination is incorrect. Please try entering the correct information manually. If that doesn’t work, click here to enter your registered email address, and we’ll send you a password reset email.
One more thing worth knowing, since it involves a password: PositiveSingles has a standing warning about emails that ask you to confirm your sign-in details. Some members have advised us that they have received emails asking for ‘confirmation’ of their usernames and passwords. Please do not respond to these types of emails. They are simply phishing scams designed to collect your confidential sign-in information and likely violate your privacy. PositiveSingles will never send emails asking for personal or account information.
If you think you’ve already answered one, the FAQ gives a next step: If you have already responded to a phishing email with your sign-in information, please sign into your account immediately and change your password.
This site won’t send that kind of email either, and it won’t ever ask you to type a password anywhere on this domain.
PositiveSingles also runs live support inside the member area. Once you’re signed in, 24/7 Live Support sits under Customer Support in Settings, and the member area sets its own expectation: We reply within 30 seconds
For every other way to reach support, and for cancelling, pausing or deleting an account, see PositiveSingles customer service, covered on its own page. Otherwise, start again from the real sign-in page.
